Alaturka Cruises

USING OUR BOOKING MANAGER SYSTEM

What is the booking manager?
Our Booking Manager system is a one stop shop for all of your Turkey travel needs, whether you are after a cruise, overland tours throughout Turkey, accommodation or transfers. Alaturka owns, manages and runs the booking manager system, so this is where you can go to book in all your Turkey travel needs.


What services can I book using this program?
Our Booking Manager system has been specifically designed to ensure our customers can make all their necessary reservations /bookings easily in the one system. You are able to book just about all the services that we offer through this booking manager system. You can book all of the following: - Alaturka cruises to any location. - Accommodation in just about any location throughout Turkey. - Tours throughout all of Turkey. - Airport Transfers in any location.


How does booking manager work?
The Booking Manager is a simple and easy way to plan, book and pay for your travel in advance to ensure your time spent in Turkey is most enjoyable. - First step: select from the menu items of tours, gulet cruises, ferries, accommodation or transfers. - Second step: select your location, cruise departure, or direction of transfer. - Third step: select the actual tour you are trying to book and enter all your details. Once you have entered all the required information you can either go to enter more items from choosing the correct menu item from the above OR click "next" down the bottom of the page. You will be taken to VIEW CART section where you will see a summary of what you have selected to book in. - Fourth step: you can delete anything from the VIEW CART section if you entered it incorrectly OR you can go back to enter more bookings if required. If not press NEXT down the bottom of the page and you will be taken to CUSTOMER DETAILS. This is where you will enter all your personal details for the booking. Please add any extra notes in the note section. For example if you want twin cabin, double cabin, any other special request. Click next and your booking has gone through to the Alaturka team for approving and confirming. Please make sure you keep an eye on your email account and junk mail account for all our correspondence in regards to your booking.


Am I able to change any of my bookings in booking manager?
The simple answer is yes, provided you have not completed Step 4, at any stage of using Booking Manager you can select the back button to take you back to where you need to be to change, add or delete any of your bookings.


When will I receive my tickets and/or itinerary?
You will receive your tickets and/or itinerary after payment has been received and the booking is finalised by Alaturka. You will only receive an itinerary if you have booked a tour such as Gallipoli & Troy, Cappadocia or multiple tours. For cruises, airport transfers and accommodation you will not require an itinerary, the ticket confirmation that is sent to you is sufficient.

Once payment has been made, you will be unable to change your bookings on Booking Manager. If your plans change, and you wish to postpone, or change your booking, you will be required to contact us directly via email. A fee may be applicable.

BLUE CRUISE / CABIN CHARTER

When do the cabin cruises depart?
Alaturka run cabin cruise departures almost every day of the week starting from April till the end of October, departing from either Olympos or Fethiye. When you book online you will receive a pre departure pack full of very useful information about your upcoming cruise. Please refer to this booklet or read below for further information.


Do I need to book ahead?
Alaturka highly recommends booking ahead rather than just turning up on the spot. Guide books recommend that you should go to the harbour and book directly with the boats, but this has since changed. Over the last few years these cabin cruises have become so popular that these cruises are likely to be fully sold out if you leave it till the last minute and just turn up. You will also find that there are many savings when booking online ahead of time. Could be savings on the cruise cost itself or even receiving the option for discounts on optional excursions on the cruise.
''Please note that in peak season we are sometimes fully booked two to three weeks ahead of departure, so booking ahead in peak season especially, is essential''


What are the sleeping arrangements onboard?
At time of booking it helps Alaturka if you advise if you want a twin, double or shared cabin. Depending on the boat, the cabin layouts vary. Some boats only have double rooms, whilst others may have a mix of doubles, twins or even triples with 1 large double bed and 1 single bunk. Some boats also have quad cabins. We will always try to accommodate your cabin request, but at times this is out of Alaturka's control with the boat that maybe scheduled to leave on the day of your cruise. We do guarantee that all cabins have a private bathroom and hot shower. If you are travelling solo then you will share a cabin with another solo traveller on the day unless the boat isn’t full. For anyone who wants their own private cabin this is possible, however you will have to pay single supplement. In peak summer cruising months, most people sleep on the deck under the stars rather than their cabins!


Where are the other passengers from?
A large percentage of our customers are from English speaking countries, however we also get guests from other European and Asian countries. There is no dominant nation that joins us on our cruises these days, we really do get a good mix worldwide.


Can I specifically book a cabin cruises as a quiet relaxing trip or a party boat?
Alaturka do not ask people specific information when they are booking their cruise. Nor do we ask ages or demographics. So you do not know who you will be cruising with until the morning of departure. Customers make the atmosphere so it all depends on who is on the gulet with you. Our crew will try to make it work for everyone but we cannot guarantee whether it is going to be a quiet or party boat. Alaturka has departures every day, some days more than 1 or 2 gulets are leaving, so we do consider age groups and any kind of special requests when allocating people to a boat.


How many crew members will be on the trip?
There are usually three crew members on each gulet. There will be a Captain, Chef and Skipper. Depending on the size and conditions of the gulet there may be one less or one extra crew member on board.


Will the crew speak English?
As English is not Turkey's first language you may not have fluent English speaking crew members, however it is very rare that you will not have at least one crew member who can speak good English on board.


What do I need to bring onboard?
Please note that when you get your confirmation ticket, attached to the email is a pre departure information pack. This gives you important information about your upcoming cruise. What is included, what is not included. So please make sure you read this so you have no surprises on the day.

Essential packing list.
1) Your passports for check in 2) Towels. Alaturka does NOT provide bath or swimming towels. 3) Personal items such as sun block & after sun lotion, mosquito repellent, seasickness tablets, sunglasses, swimsuit, camera, shoes for when going ashore and to visit the sites. Although please note - shoes are NOT allowed to be worn on the boat. 4) We don't sell cigarettes or snacks such as chocolate and crisps etc onboard, so you are welcome to bring some along with you. But also note that you can stock up along the way at some of the harbours you pull into.
Please note: You can NOT bring any drinks on board, including water.

  • What's included
    Accommodation in cabin with private bathroom, 3 meals a day plus afternoon tea, all gulet taxes, port fees and charges plus harbour departure paperwork, bed linen.

  • What's not included
    Drinks, entrance fees, optional extras like water sports or other offered activities, tips for crew, bath and swimming towels, snacks.


Do you provide towels?
Please note, no towels are provided on board for the bathroom or for swimming, so please bring your own. You will need one for the bathroom and we also ask you bring another towel or light sarong to use on the sun beds when sunbathing and lying down. This helps protect them from the sunscreen and salt on your body.


Am I allowed to bring my own drinks onboard?
The answer to this is no. This also includes bringing your own water. Alaturka asks you to all please don't bring any drinks onboard. All drinks are sold on board at reasonable prices. For people caught with their own drinks on board, it will be Captains discretion as to whether he will charge you for those or confiscate them to return at the end of the trip.


Is there snorkelling gear and water sport equipment on the gulet?
Yes, most of our boats will provide snorkelling equipment and some water sport flotation devices. All this equipment will vary from boat to boat and you will share it among your other passengers. So if you are a keen snorkeller or you want a floatable sunbed at every swimming stop along the way, it is advised you bring along your own gear.


Is there anywhere that I can charge my camera, phone or other electrical items on the gulet?
All gulets will have normal power Plugs with 12W or 24W power which is not enough to charge large electrical items like laptops or to use items such as hair dryers or hair straighteners. However, it is sufficient enough power to charge your phone, iPod or camera battery. When our gulets are in harbour you will have access to 220W so this is the best time to charge larger items should you need to. Some of our gulets are equipped with generators which would allow you to charge at 220W, however this is only turned on at specific times. Other gulets run purely on solar power.


Do the gulets have air-conditioning?
All our gulets are standard Turkish gulets and are NOT air-conditioned. This is why you will find most people will sleep on deck throughout the hotter summer months.


What if I am on a special diet? Do you cater for special dietary requirements?
If you have special dietary requirements e.g. vegetarian or vegan or some kind of allergy, we will make every endeavor to cater for your specific needs. Please email us ahead of your cruise so we can mark this against your booking. We also advise you remind the crew member who is checking you into the gulet, so they can advise the chef on the spot.


Are all transfers included?
For the Olympos to Fethiye cruise you will be transferred from Olympos to Demre as part of your cruise. On arrival to Fethiye, no transfers are provided. For Fethiye to Olympos cruises we will collect you from all centrally located hotels in Fethiye (Calis, Oludeniz, Hisaronu and Ovacik not included) and then onto Olympos at the end of the cruise. No other transfers are included, however, if you would like to organise special pick up and drop off, please speak to a member of the Alaturka crew prior to your cruise.


Is there WiFi onboard?
All our gulets do not come equipped with WiFi. You will have the opportunity to reconnect at certain destinations along the way, otherwise it is time to disconnect from the cyber world, relax and enjoy the cruise without the interruption of Facebook, Instagram and emails.


Do you accept credit card payments?
All cruise balances, optional activities and bar tabs must be paid in cash. No credit card payments are accepted.

LAND TOURS

What is the difference between the door to door and semi door to door tours?
A full door-to-door service is when you will be picked up from your hotel and dropped to the doorstep of your next accommodation. Sometimes, we are unable to do this with our own bus services, so you will be required to use the public bus system, which will still be pre organised for you. If this is the case, we call this service semi door to door.


What do I do with my itinerary?
If you have booked a longer tour than 1 day you will receive an itinerary from an Alaturka staff member. This itinerary is a breakdown of your tour day by day and details everything from pick up times, location for pick up, accommodation booked and what is included in your day. It is important that once you have that itinerary you read it and are familiar with the details. As this will all be pre booked for you, you will not need to show your itinerary to people along the way, but it will not hurt to always have on you.


Who do I contact if I have any questions along the way?
It is best that make sure you are comfortable with your itinerary before departure. However, should you need to liaise with the Alaturka team at any point of your tour, trip throughout Turkey you can contact us via several methods. On top of your itinerary you will find our office number, a 24 hour mobile number and also our fax. We are also online at MSN chat or skype. Please note that the mobile number on your itinerary is a 24 hour number, so please make sure in any case of emergency day or night that you do call that number. Please visit the contact us section on this website to see all our confirmed contact details.

PRIVATE CHARTER

When booking a private charter Alaturka have prepared information to help you with the booking process. Please be sure to ask for our Private Charter booking guide and also the pre departure pack which will give invaluable information on the booking process and cruise.


What routes are available for private cruises?
All of our routes are available for private cruises. It is advisable to speak to an Alaturka team member before choosing your route though as they will be able to make suggestions to what cruise route suits your group. ''Please note the route of the cruise is subject to the agreement between the contracting parties, as are the ports for boarding and disembarking''


When do the private cruises depart?
Private cruises are most popular in the months from April to end of October, but other times are also available on request.


Do I need to book ahead?
Yes, Alaturka strongly advise to book ahead, especially in peak season. Cabin cruises and private charters have become so popular that there are times that we can be fully booked out for 2 - 3 weeks ahead of departure times. Booking ahead of time will also give you more choice of gulet availability.


How many crew members will be on the trip?
There are usually three crew members on each gulet. There will be a Captain, Chef and Skipper. Depending on the size and conditions of the gulet there may be one less or one extra crew member on board.


Will the crew speak English?
As English is not Turkey's first language you may not have fluent English speaking crew members, however it is very rare that you will not have at least one crew member who can speak good English on board.


What do I need to bring onboard?
Essential packing list.
1) Your passports for check in
2) Towels. Alaturka does NOT provide swimming towels.
3) Personal items such as sun block & after sun lotion, mosquito repellent, seasickness tablets, sunglasses, swimsuit, camera, shoes for when going ashore and to visit the sites. Although please note - shoes are NOT allowed to be worn on the boat.
4) We don't sell cigarettes or snacks such as chocolate and crisps etc onboard, so you are welcome to bring some along with you. But also note that you can stock up along the way at some of the harbours you pull into.

  • What's included
    Accommodation in cabin with private bathroom, 3 meals a day plus afternoon tea, all gulet taxes, port fees and charges plus harbour departure paperwork, bed linen, towels.
  • What's not included
    Drinks, entrance fees, optional extras like water sports or other offered activities, tips for crew, swimming towels, snacks,meals.


Are meals provided on the boat?
Meals are not included normally included in the price quoted on standard private cruises. This will be discussed with you at time of booking. Normally Alaturka will quote you a meal package on top of the gulet hire. This will include 3 meals a day, afternoon tea and can start from standard meal packages up to deluxe packages. If you decide you want to bring your own food onboard we'll take you shopping before you board the gulet and you can buy your own supplies. However please note - our chef will still be in charge of cooking and preparing all your meals, so if you go with this option you may want to discuss more with them prior to departure.


Do you provide towels?
For private charter Alaturka will provide every person on board with 1 bathroom towel. You will still need a towel or a light sarong to use on the sun beds when sunbathing and lying down. This helps protect them from the sunscreen and salt on your body.


Am I allowed to bring my own drinks onboard?
Yes, you can provide your own drinks for your private cruise. You would be expected to do all the shopping and restocking of the& bar as the cruise goes along. Alternatively, if you do not want to bring your own drinks we will send you a drink request list so you can mark down what your group will drink and we will make sure the bar is stocked appropriately and sell at reasonable prices. Please make sure you agree your option for drinks at time of booking so we can be prepared.


Is there snorkelling gear and water sport equipment on the gulet?
Yes, most of our boats will provide snorkelling equipment and some water sport flotation devices. All this equipment will vary from boat to boat and you will share it among your other passengers. So if you are a keen snorkeller or you want a floatable sunbed at every swimming stop along the way, it is advised you bring along your own gear.


Is there anywhere that I can charge my camera, phone or other electrical items on the gulet?
All gulets will have normal power Plugs with 12W or 24W power which is not enough to charge large electrical items like laptops or to use items such as hair dryers or hair straighteners. However, it is sufficient enough power to charge your phone, iPod or camera battery. When our gulets are in harbour you will have access to 220W so this is the best time to charge larger items should you need to. Some of our gulets are equipped with generators which would allow you to charge at 220W, however this is only turned on at specific times. Other gulets run purely on solar power.


Do the gulets have air-conditioning?
This is totally up to you. Alaturka can either provide standard Turkish gulets without air-conditioning or at an extra cost you can hire a boat with air-conditioning. The choice of gulet and its additional extras is completely up to you.


How do I book a private cruise?
The easiest way to book your private cruise is to contact a member of the Alaturka team at info@alaturkacruises.com They will be able to tailor your cruise to your needs, help with the cruise route that suits what your group wants and also tell you the availability of our boats.